Atawasal

Atawasal empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox

- Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.

- Invite other agents to your chat for group conversations and resolve issues quickly.

- Get app notifications for new requests, new messages, and SLA violations

- View user details, notes added by other agents, recent conversations, and other data during the chat.