Atawasal empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox
- Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
- Invite other agents to your chat for group conversations and resolve issues quickly.
- Get app notifications for new requests, new messages, and SLA violations
- View user details, notes added by other agents, recent conversations, and other data during the chat.